MINIMAL.

Legal

Refund Policy

Last updated: January 2026

1. Overview

MINIMAL. is committed to ensuring customer satisfaction. We accept returns and refunds only under specific circumstances outlined in this policy. All items are made-to-order and produced after payment, so returns are limited to defects and errors.

2. Acceptable Returns

We accept returns for the following reasons only:

  • Damaged or Defective Items: The product arrived visibly damaged, with defects in stitching, printing, or material quality.
  • Incorrect Item: You received a different item than what you ordered (wrong size, color, or product).
  • Missing Deliveries: Your order did not arrive within the extended delivery window and cannot be located by the carrier.

3. Non-Returnable Items

The following are not eligible for return or refund:

  • Buyer's Remorse: Change of mind, not liking the product, or wishing to cancel an order after production has begun.
  • Incorrect Size Selected: If you chose the wrong size, we cannot accept a return. Please consult our Size Guide before ordering.
  • Worn or Altered Items: Items that have been worn, washed, or altered after delivery.
  • Normal Wear: Fading or minor imperfections from normal use after delivery.

4. Return Process for Damaged or Defective Items

If your item is damaged, defective, or incorrect:

  1. Document the Issue: Photograph the damaged item, defect, or packaging. Photos must clearly show the issue.
  2. Contact Support: Email support@wearminimal.eu within 14 days of delivery with:
    • Your order number
    • Clear photos of the issue
    • A brief description of the problem
  3. Replacement or Refund: Once we review your claim:
    • If the item is damaged or defective due to our production error, we will send a free replacement at no cost.
    • If a replacement is not possible, a full refund will be issued.
  4. Return Shipping: For replacements or refunds, we will provide a prepaid return shipping label. Items must be returned in original packaging when possible.

5. Refunds for Missing Deliveries

If your order does not arrive within the estimated delivery window and the carrier cannot locate it:

  1. Contact Us: Email support with your order number and tracking number.
  2. Carrier Investigation: We will file a claim with the shipping carrier. This process typically takes 10–20 business days.
  3. Refund or Replacement: Once the carrier confirms the loss, we will either send a replacement or issue a full refund, including original shipping costs.

6. Refund Timeline

Once your return is approved and we receive your item:

  • Processing: We inspect the returned item within 5–7 business days.
  • Refund Issuance: Once approved, refunds are processed to your original payment method within 5–10 business days.
  • Bank Processing: Your bank may take an additional 3–5 business days to post the refund to your account.

7. Shipping Costs

Original Shipping: For items approved for refund due to our error (damaged, defective, or incorrect item), the original shipping cost is fully refunded.

Return Shipping: We provide prepaid return shipping labels for all approved returns.

8. Exclusions and Limitations

We reserve the right to refuse returns or refunds for:

  • Items returned after 30 days of delivery
  • Items showing evidence of wear, washing, or alteration
  • Claims without supporting documentation or photos
  • Items that do not meet the acceptable returns criteria

9. Exchanges

For items with confirmed defects or production errors, we will automatically send a replacement at no additional cost. Exchanges for different sizes or colors are not available; please place a new order instead.

10. Contact

For return or refund inquiries, please contact us at:

support@wearminimal.eu
wearminimal.eu

We are here to help and will respond to all inquiries within 1–2 business days.